To request copies of your health records, please send a request via email to Caitlin.Boyle@MonarchTherapyPractice.com.

If you received treatment for couples therapy, there will be one file kept for all joint sessions. I must receive permission from all parties to release your records in full. If this is not possible, I will release a file in which all information regarding parties other than yourself is redacted.

If you wish to contact the state licensing authority that regulates Licensed Marriage and Family Therapists in Texas, you may contact:

Texas Behavioral Health Executive Council (BHEC) — Enforcement Division
333 Guadalupe Street, Tower 3, Room 900, Austin, TX 78701
Phone: (512) 305-7700 | Toll-free complaint line: 1-800-821-3205
Email: Enforcement@bhec.texas.gov
Online info: https://bhec.texas.gov/discipline-and-complaints/

Complaints against providers regulated under Texas law are handled by the relevant state agency. To file a complaint about our services, download and complete the BHEC complaint form and submit it per the instructions on the form (email or mail).

If you need help identifying the correct state agency or complaint process, the Texas Attorney General maintains a consumer resource website with agency lists and complaint procedures: https://www.texasattorneygeneral.gov/consumer-protection